Website and App Terms and Conditions Solicitors

Adlex Solicitors advise businesses on the drafting, review and enforcement of website and app terms and conditions. Clear, legally compliant terms are essential for managing risk, protecting intellectual property, complying with consumer law and avoiding disputes with users, regulators and platforms.

In practice, terms and conditions are not just formalities. If they are poorly drafted or out of date, they can be unenforceable, trigger compliance issues with platforms or payment providers, and increase the risk of complaints.

Therefore we tailor terms to how your website or app actually operates, and to the risks that matter for your business model.

Why Website and App Terms and Conditions Matter

We regularly advise clients following issues such as:

• challenges under UK consumer protection legislation
• payment provider or app store compliance reviews
• subscription and auto-renewal rule changes
• competition and promotion complaints
• disputes over liability, refunds or termination

Properly drafted terms can help you reduce uncertainty, strengthen enforcement rights and help prevent disputes before they arise.

How We Help With Website and App Terms and Conditions

Drafting new terms and conditions

We draft bespoke website and app terms and conditions tailored to your business model, user base and regulatory environment. This includes terms for content platforms, SaaS products, mobile apps, subscription services and e-commerce businesses.

Reviewing and updating existing terms

We review existing terms and conditions to identify legal gaps, outdated provisions and compliance risks, and advise on updates required following changes in law, guidance or platform rules.

Subscription and auto-renewal terms

We advise on subscription models, cancellation rights and auto-renewal provisions in light of UK consumer law and enforcement trends.

Competitions, prize draws and promotions

We draft and review promotional terms and conditions to help you comply with advertising rules and consumer protection requirements.
Learn more about competition and prize draw terms and conditions.

Dispute prevention and enforcement

We advise on enforcing website and app terms and conditions in disputes with users, including liability limitations, termination provisions and governing law issues. However, enforceability depends on presentation as well as wording, so we also advise on practical implementation (for example, click-wrap and notice).

Who We Work With

We advise a wide range of online businesses, including:

• online retailers and e-commerce platforms
• SaaS, subscription and membership services
• mobile app developers and publishers
• content platforms, creators and media businesses
• marketplaces and platform operators
• start-ups and established digital companies

Common Questions About Website and App Terms and Conditions

Do I need separate terms for a website and an app?

It is often possible to combine website and app terms in one document, provided it is carefully tailored for both. Apps frequently raise different legal issues, including app store requirements, subscription rules and mobile-specific functionality.

Can I use template or copied terms?

Templates rarely reflect how a business actually operates and can be legally ineffective or misleading. Copied terms can also create intellectual property and enforcement risks.

How often should terms and conditions be updated?

Terms should be reviewed regularly, particularly following changes in law, business model, payment systems or platform rules.

Are website terms legally enforceable?

Enforceability depends on how the terms are presented, accepted and drafted. Poorly implemented or unclear terms may not be enforceable against users.

Do terms need to comply with consumer law?

Yes. UK consumer protection law imposes mandatory requirements on fairness, transparency and cancellation rights. Non-compliant terms may be unenforceable and attract regulatory scrutiny.

Related reading:
New UK online subscription rules and regulations.
For background on consumer rights, see the UK Government guidance on consumer protection: Consumer protection rights (GOV.UK).

Need Legal Advice on Website or App Terms?

If you need website and app terms and conditions drafted, reviewed or updated, we can help.